Daniel Alonso · Brambleton, VA

Enterprise IT operations & ServiceNow leader.

28 years building and running the services, platforms, and teams that keep government working, from the U.S. Army’s Military Intelligence Corps to enterprise IT operations at the Office of the Comptroller of the Currency.

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About

I’ve spent 28 years in technology and operations leadership, most of it in public service. I’m a U.S. Army veteran of the Military Intelligence Corps, and my career has carried through the Department of Veterans Affairs, state public health, the Department of Homeland Security, and today the Office of the Comptroller of the Currency.

At the OCC I work in Enterprise IT Operations Management as the ServiceNow Enterprise Service Management architect and platform owner, supervising the platform team. Together we grew ServiceNow from an IT-only tool into an enterprise “Everything as a Service” platform, taking service management beyond IT to business functions across the agency.

Before the OCC, I advised federal clients as a senior IT consultant, led Enterprise End-User Services as a branch chief in the USCIS Office of Information Technology, ran infrastructure and systems operations for the Florida Department of Health in Miami-Dade, and served as an HR IT assistant at the VA Medical Center in Miami.

The through-line is dependable service: service desk and end-user support, incident and problem management, IT governance, and process redesign, grounded in ITIL, security discipline, and hands-on infrastructure from Active Directory to the ServiceNow platform.

Experience

  1. Enterprise IT Operations Management

    Office of the Comptroller of the Currency · U.S. Department of the Treasury

    Washington, DCMar 2012 – Present

    • Lead enterprise IT operations management for the federal regulator of national banks.
    • ServiceNow Enterprise Service Management architect and platform owner; supervise the platform team.
    • Grew ServiceNow from IT-only service management into an enterprise “Everything as a Service” platform used across the agency.
    • Apply ITIL-aligned service management, IT governance, and process redesign across operations.

  2. Senior IT Consultant

    Innovative Data Solutions LLC

    Washington, DCJul 2011 – Mar 2012

    • Advised federal clients on IT operations, service management, and process improvement.

  3. Branch Chief, Enterprise End-User Services

    U.S. Department of Homeland Security · USCIS, Office of Information Technology

    Washington, DCNov 2007 – Jul 2011

    • Led the branch responsible for enterprise end-user services across USCIS.
    • Managed federal staff and contractors delivering desktop, service desk, and field support.

  4. IT Infrastructure Systems Operations Manager

    Florida Department of Health · Miami-Dade

    Miami, FLJun 2006 – Nov 2007

    • Managed infrastructure and systems operations for the Miami-Dade county health department.

  5. HR IT Assistant

    Department of Veterans Affairs · VA Medical Center Miami, FL

    Miami, FLAug 2005 – Jun 2006

    • Supported human resource IT systems and process improvement.

  6. Veteran, Military Intelligence Corps

    United States Army

    Military service

    • Served as a U.S. Army soldier in the Military Intelligence Corps, the foundation for a career in mission-focused public service.

Education

Certifications

Focus areas